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Return Policy

Event Scents LLC is committed to your 100% satisfaction.  If you are not completely satisfied with your Event Scents LLC product or your product has been determined to be damaged or defective, Event Scents LLC will issue a full refund for most items returned within 14 days of original shipment.

Event Scents LLC can not provide a refund for the following items:
- Opened fragrance cartridges, sachet bags or stick packages
- Shipping and handling fees

To return an item purchased from Event Scents LLC
All clients wishing to return an item to Event Scents LLC should first email us at info@eventscentsllc.com to obtain a Return Authorization Number which must accompany the returned shipment.  Items that are returned without a Return Authorization number will not be accepted.

Returns are to be shipped back to Event Scents LLC at the address below with the Return Authorization number clearly written on the outside of the box, and a written explanation for the return included inside the box.  Once we receive your return, we will immediately issue a refund to the credit card used to place the initial order.

Event Scents LLC
13000-F South Tryon Street
#200
Charlotte, NC 28278

Questions about returns can be answered by emailing Event Scents LLC at info@eventscentsllc.com.

Sales & Purchase policy

GENERAL
These Terms and Conditions cover the stipulations for all Event Scents LLC purchases in which Event Scents LLC agrees to provide and you agree to accept any product, good or service that Event Scents LLC makes available to you. You accept these Terms and Conditions when you do any of the following: (a) sign up to purchase individual products or goods; (b) provide your written or electronic signature; or (c) pay for any purchased products, goods or services.

INVOICING AND PAYMENT
By purchasing any products, goods or services provided through Event Scents LLC you are agreeing to these Terms and Conditions, and in doing so you authorize Event Scents LLC to bill the credit card information you provided for your order, plus any applicable federal, state or local taxes.

TAXES AND SHIPPING FEES
Event Scents LLC invoices you for taxes, fees and other charges that are levied by or remitted directly to federal, state, local governments on the Services provided to you, in addition to the shipping charges as noted specifically on your order. Federal, state and local taxes are subject to change at any time, and if subject to change may be retroactively applied as enforced by the appropriate governmental jurisdiction. Shipping charges are subject to change at any time for individual purchases of products, goods and services.

DISPUTED CHARGES
Disputes concerning any charges invoiced must be raised within 30 days of the date of the charge. You accept all charges not disputed in this time period. Disputes should be made in writing to Event Scents LLC via one of the contact methods below:

Event Scents LLC
13000-F South Tryon Street
#200
Charlotte, NC 28278

info@eventscentsllc.com

 

System Rentals policy

Rental System Terms and Conditions

GENERAL
These Terms and Conditions cover the stipulations for all Event Scents LLC rentals in which Event Scents LLC agrees to provide and you agree to accept any product, good or service that Event Scents LLC makes available to you. You accept these Terms and Conditions when you do any of the following: (a) sign up to rent individual products or goods; (b) provide your written or electronic signature; or (c) pay for any rental products, goods or services.

RENTAL PERIOD
The rental period is for the duration of calendar days as noted on the order and invoice. The first day of the rental period begins the day following the first attempt by the parcel carrier to deliver the item. The equipment must be returned shipped to us during business hours no later than the last day of the rental. In the event that the last rental day is a Sunday or Postal Holiday, one day’s shipping extension is automatically given. Late returns will be charged additionally at the daily rental rate once they are 24 hours overdue. You agree that said fee will be charged to the same credit card used for the rental purchase. In the event the rental is not returned 7 days after the due date or the additional fee is declined, the item(s) will be considered stolen and Event Scents LLC will take all steps as necessary to retrieve the rented equipment and fees.

DAMAGE OR LOSS OF EQUIPMENT
Upon initial receipt of rental it is your responsibility to examine the equipment to determine if any damages occurred during shipping. If damage is found or suspected you must contact Event Scents LLC within 24 hours, and we will make every effort to provide you with a replacement rental within 48 hours. Any damage or loss of the equipment, not from shipping to you, during the rental period is entirely your responsibility. You agree to pay Event Scents LLC full compensation for repair and/or replacement of any equipment which is not returned, or any equipment which is damaged and in need of repair in order to put it into the same condition it was in at the time of rental, with normal wear and tear excepted. Event Scents LLC’s invoice for repair and/or replacement is conclusive to the amount you shall be held liable for under this paragraph.

INVOICING AND PAYMENT
By renting any products, goods or services provided through Event Scents LLC you are agreeing to these Terms and Conditions, and in doing so you authorize Event Scents LLC to bill the credit card information you provided for your order, plus any applicable federal, state or local taxes. Disputes concerning any charges invoiced must be raised within 30 days of the date of the charge. You accept all charges not disputed in this time period. Disputes are to be made by either calling or writing Event Scents LLC as noted in the Contact section below.

TAXES AND SHIPPING FEES
Event Scents LLC invoices you for taxes, fees and other charges that are levied by or remitted directly to federal, state, local governments on the Services provided to you, in addition to the shipping charges as noted specifically on your order. Shipping charges for both outgoing and return shipping will be charged to you at the time of the initial transaction. Shipping will be by Event Scents LLC chosen carrier with signature required, unless both parties have agreed to other shipping methods prior to the transaction. Federal, state and local taxes are subject to change at any time, and if subject to change may be retroactively applied as enforced by the appropriate governmental jurisdiction.

CONTACT INFORMATION
To contact Event Scents LLC please use one of the contact methods below:

Event Scents LLC
13000-F South Tryon Street
#200
Charlotte, NC 28278

info@eventscentsllc.com

MISCELLANEOUS
Every effort is made to assure descriptions and prices are correct, and Event Scents LLC reserves the right to correct errors as needed. All prices and availability are subject to change. Rented equipment remains at all times the sole and exclusive property of Event Scents LLC, and you agree that you lay no claim or rights to the ownership of the equipment. Event Scents LLC does not assume, and you indemnify Event Scents LLC against, any liability or claims resulting from the use or malfunction of the equipment. You agree to use the equipment only for and in accordance with its intended use and pursuant to any instructions provided therewith. These terms represent the entire agreement between you and Event Scents LLC, and if any portion of these terms is found unenforceable it will not affect the remainder of the agreement which shall remain valid and enforceable. The terms shall be enforced according to the laws of Mecklenburg County, in the State of North Carolina.

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